Short Courses
Improve your employment opportunities with a Short Course from TIQ to add to the resume!
All short courses at TIQ are nationally recognised and form part of a nationally accredited qualification.
Need professional development in a specific area? Then a Short Course with TIQ may be just what you are looking for!
BUSINESS - ADMINISTRATION | ||
| Organise Schedules |
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| Organise Meetings | This covers the performance outcomes, skills and knowledge required to organise meetings including making arrangements, liaising with participants, and developing and distributing meeting-related documentation.
* See entry requirements below | |
| Organise Business Travel | This covers the performance outcomes, skills and knowledge required to organise domestic and overseas business travel, including developing associated itineraries, booking travel and accommodation, preparing travel-related documentation and making travel arrangements.
* See entry requirements below | |
| Administer Projects | This covers the performance outcomes, skills and knowledge required to perform the activities associated with the administrative aspects of a project, such as measurements, monitoring, reporting, and winding up the project on completion.
* See entry requirements below | |
| Plan and Manage Conferences | This covers the performance outcomes, skills and knowledge required to plan, promote and coordinate conferences, ensuring follow up procedures are incorporated.
* See entry requirements below | |
| Manage Business Document Design and Development | This covers the knowledge required to establish standards and to manage document design and production processes to ensure agreed standards are met.
* See entry requirements below | |
BUSINESS - ADVERTISING | ||
| Schedule Advertisements | This covers the knowledge required to prepare and cost media schedules, to book advertising time/ space and to lodge advertisements.
* See entry requirements below |
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BUSINESS - CUSTOMER SERVICE | ||
| Deliver and Monitor a Service to Customers | This covers the performance outcomes, skills and knowledge required to identify customer needs and monitor service provided to customers.
* See entry requirements below | |
| Coordinate Implementation of Customer Service Strategies | This covers the performance outcomes, skills and knowledge required to advise on, carry out and evaluate customer service strategies, including the design of improvement strategies based on feedback.
* See entry requirements below | |
| Address Customer Needs | This covers the performance outcomes, skills and knowledge required to manage the ongoing relationship with a customer, which includes assisting the customer to articulate their needs, meeting customer needs and managing networks to ensure customer needs are addressed.
* See entry requirements below | |
| Implement Customer Service Standards | Continue to quality customer service standards, and to support personnel to implement customer service standards and systems within the organisation.
* See entry requirements below | |
| Manage Quality Customer Service | This covers the knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation.
* See entry requirements below |
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BUSINESS - HUMAN RESOURCES |
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| Recruit, Select and Induct Staff | This covers the performance outcomes, skills and knowledge required to execute tasks associated with the recruitment cycle.
* See entry requirements below |
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| Support Performance Management Process | This covers the performance outcomes, skills and knowledge required to assist in the effective implementation of a performance system and to facilitate employee performance.
* See entry requirements below |
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| Manage Human Resource Services | This covers the performance outcomes, skills and knowledge required to plan and oversee and deliver human resources services. It is not specific to any given HR function and deals with the coordination of services and approaches. This unit takes an overview of HR services and includes business ethics.
* See entry requirements below |
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| Manage Workforce Planning | This covers the performance outcomes, skills and knowledge required to plan workforce strategies to achieve organisational goals and objectives. It includes aligning workforce objectives with business plans, analysing labour market trends and predictions, and designing strategies and succession plans to ensure a competent and appropriately diverse workforce is available to meet anticipated changes.
* See entry requirements below |
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| Manage Remuneration and Employee Benefits | This covers the performance outcomes, skills and knowledge required to implement an organisation’s remuneration and benefit plans. It incorporates all functions associated with remuneration including packaging, salary benchmarking, market rate reviews, bonuses and the legislative aspects of remuneration and employee benefits.
* See entry requirements below |
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BUSINESS - MANAGEMENT | ||
| Show Leadership in the Workplace | This covers the performance outcomes, skills and knowledge required to work with teams and individuals, their standard of conduct and the initiative they take in influencing others. At this level, work will normally be carried out within routine and non routine methods and procedures which require the exercise of some discretion and judgement.
* See entry requirements below |
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| Implement Continuous Improvement | This covers the performance outcomes, skills and knowledge required to implement the organisation’s continuous improvement systems and processes. Particular emphasis is on using systems and strategies to actively encourage the team to participate in the process, monitoring and reviewing performance, and identifying opportunities for further improvements.
* See entry requirements below |
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| Manage People Performance | Learn how to manage the performance of staff who report to you directly. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management.
* See entry requirements below |
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BUSINESS - RELATIONS |
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| Establish Networks | This covers the performance outcomes, skills and knowledge required to develop and maintain effective work relationships and networks. It covers the relationship building and negotiation skills required by workers within an organisation as well as freelance or contract workers.
* See entry requirements below | |
| Build Client Relationships and Business Networks | This covers the performance outcomes, skills and knowledge required to establish, maintain and improve client relationships, and to actively participate in networks to support attainment of key business outcomes.
* See entry requirements below | |
BUSINESS - SALES |
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| Identify Sales Prospects | This covers the performance outcomes, skills and knowledge required to identify potential sales prospects through application of prospecting methods.
* See entry requirements below |
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| Present a Sales Solution | This covers the performance outcomes, skills and knowledge required to present a sales solution, which responds to the specific buying needs of the client.
* See entry requirements below |
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| Self-Manage Sales Performance | This covers the performance outcomes, skills and knowledge required to self-manage sales performance through establishing an individualised sales plan, and through managing stress, time and sales related paperwork.
* See entry requirements below |
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BUSINESS - WORK |
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| Work Effectively with Others | This covers the performance outcomes, skills and knowledge required to work in a group environment such as promoting team commitment and coorperation and supporting team members.
* See entry requirements below |
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| Develop Work Priorities | This covers the performance outcomes, skills and knowledge required to plan one’s own work schedules, to monitor and to obtain feedback on work performance and development. It also addresses the requirement to take responsibility for one’s own career planning and professional development.
* See entry requirements below |
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| Manage Stress in the Workplace | This covers the performance outcomes, skills and knowledge required to manage own stress and the stress of others in a team environment.
* See entry requirements below ENTRY REQUIREMENTS
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Studying with TIQ, you can:
- Study anytime you like
- Study anywhere you like
- Get the same qualifications as someone who attends TAFE classes
- Avoid embarrassing class presentations
- Fast-track your learning
